CNB Bank offers a service for our ATM and Debit Card customers. smsGuardian™ is a free anti-fraud text alert service that sends alerts via text messages enabling you to monitor debit card transactions and promptly respond to fraudulent activity.
When you sign up for this FREE service, you will get a text alert when your CNB Bank ATM or debit card is used for:
• International transactions
• Single transactions for $300 or more
• Online or telephone transactions (“Card not present”)
• Seven or more transactions in 24 hours
• Transactions that are declined
Reply only if the purchase is unauthorized. If the purchase is legitimate, do nothing. If the transaction is fraudulent, reply to the smsGuardian text as directed to have your card permanently blocked from further use.
An alert will have the following information: “CNB Guardian Alert on card 1234 at BESTMART for $304.00. Reply AA1234NO if unauthorized. Reply STOP to cancel alerts.”
Note: If you text anything different such as “Yes this is fraud” or “Not my transaction” the system will not recognize it and the response will be ignored. For security purposes full cardholder information is never included in the text.
You can enroll up to two mobile devices per card in the smsGuardian program. Enrollments will be good for a period of one year. You will be notified prior to expiration of your smsGuardian account and may text a reply to renew.
If you need help regarding the use of this service simply reply to an Alert message with the word HELP. You may also click on the “Service Usage Guide” link on the smsGuardian website. You may also contact us at 888-258-1520 for assistance.
Enroll today by clicking here!
smsGuardian text alerts are not a substitute for the regular personal monitoring of your accounts.
*Message and Data Rates May Apply.
*You may discontinue the receipt of Alerts immediately by texting the word STOP in reply to a Guardian Alert. You may unsubscribe from this service entirely on the smsGuardian website.
*Some mobile service providers require that a 30 day subscription reminder message is sent to their customers participating in the smsGuardian program. You will receive an alert message every 30 days reminding you of the subscription if your mobile service provider is Sprint, Nextel, Boost, or Virgin. The alert message will display as: “Reminder: You have subscribed to Guardian transaction alerts for CNB. Message and data rates may apply. Reply HELP for help. Reply STOP to cancel.”