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May 13, 2008
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CNB Online FAQs

Bill Pay FAQs

 

CNB Online FAQs

Q What is Net24 Online Banking?
A Net24 Online Banking allows our customers a secure and convenient way to access their accounts via the Internet anytime of the day, any day of the year.
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Q What do I need to access Net24 Online Banking?
A You need an Internet connection and a Web Browser that supports 128-bit encryption. You also need an account with our bank and an assigned user ID and PIN (Personal Identification Number).
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Q Do I have to register to use Net24 Online Banking?
A Yes, a one-time application is required to sign up for Net24 Online Banking. Once this form is received by the bank, we will issue a User ID number and a PIN. Upon your first visit to the Net24 site you will be asked to select a PIN of your choice and that PIN will be used whenever you access Net24. Your PIN must be four to eight digits containing letters and a number(s).
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Q Can I change my User ID and PIN?
A Yes, you can assign an “Alias” User ID. The “Alias” User ID cannot begin with a number. The PIN may be changed as often as you want. Simply click on the options tab and follow the simple instructions.
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Q Why does it say “Your Account is Currently Locked”?
A As a security measure, accounts will lock for several reasons, such as inactivity or the incorrect PIN being entered three times in a row. If your account is locked, please call a customer service representative at any branch during regular business hours. Upon proper identification, we will be happy to unlock the account and reset the PIN. This is only for the security of our customers and we apologize for any inconvenience.
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Q What kind of browser do I need?
A You need a connection to the Internet and a Web Browser that supports 128-bit SSL encryption. Microsoft Internet Explorer 5.5 and Netscape Navigator 5.5 both support this encryption.
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Q What if I forget my PIN?
A After three consecutive invalid sign-on attempts you will be “locked out” of the system. If you are locked-out, you need to contact a customer service representative at any branch during regular business hours.
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Q What if I don’t log off the system?
A Net24 has a 10-minute time out feature. If the system has been inactive for over 10 minutes, the user will be required to re-enter their ID and PIN.
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Q How secure is Net24 Online Banking?
A State-of-the-art technology is used to keep your information secure. All sensitive and personal information is encrypted, and access requries passwords that only you know. In addition, your Social Security number and Tax ID number are never displayed on the Net24 Online Banking system.
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Q What can I do to keep my information secure?
A

You can protect your Identification and PIN in several ways.

  • Do not share your Net24 ID and PIN with others.
  • Do not give your information to anyone requesting it over the phone unless you have initiated the call.
  • When you enter your Net24 ID and PIN make sure no one is watching.
  • If you write down your Net24 ID and PIN make sure you store them in a secure place.
  • Try to memorize your Net24 ID and PIN.
  • Do not use obvious information for your Net24 ID or PIN.
  • Always log out of the system.
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Q What is the cut-off time for funds transfer?
A You can do a funds transfer up to 6 PM EST and it will be posted on the current business day. Funds transfers done after 6 PM EST will be posted on the next business day.
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Bill Pay FAQs

Q What is Bill Pay?
A Bill Pay is an online bill payment system that allows our customers to send an electronic or check remittance to any business/person within the United States.
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Q Is there a charge for Bill Pay?
A No, Bill Pay is free.
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Q Do I have to register to use Bill Pay?
A Yes, a one-time application is required to sign up for Bill Pay. Complete the application and once the bank receives the application you will be able to start using Bill Pay within 24 hours.
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